When Does the Interview Actually ‘Begin?’ Part 2

The "interview" is every interaction you have!

The “interview” is every interaction you have!

Last week I asked the question ‘when does the interview actually begin‘ and now here’s another example of when interviewing, as part of your job search, it’s best to be on your game – all the time!

When I was the Director of Recruiting & Employer Relations for Mount Holyoke College’s Career Development Center, we had what was, at the time, a very good and disproportionately large amount of activity in our career center both on the student and employer front.

Annually, in the fall, ‘banking season’ hit like clockwork as all the heavy-hitters from Wall Street and beyond came up to the (Pioneer) Valley to recruit for internships and full-time employment, each trying to get a jump on their competitors in the process.  What helped was that we shared recruiting opportunities with other institutions in the area so this was added benefit to the employers coming to the area; they got access to 5 colleges for the price of one in only one or two days of their staff time!

New and aspiring analysts and interns were needed and the likes of JPMorganChase, Deutsche Bank, Goldman Sachs, UBS, Merrill Lynch, Morgan Stanley, Lehman Brothers, Barclays (sadly, some of these are now casualties to the 2008 financial hiccup) and many others, would arrive on campus for their catered information sessions so that the team could present the value of their respective organization over a nice meal and some mingling and networking time.  This would typically happen the evening before their a day-long roster of pre-selected analyst want-to-be’s interviewing skills being put to the test.

One of my favorites was a woman who came up each year to host the festivities.  She was an alumna of Mount Holyoke so there was a bit of an allegiance on her part but she also wanted to make sure that the process was done and done well, meeting the candidates herself. Not that she had any distrust in her team or was a micro-manager.  She didn’t and she wasn’t.  But she DID view her visit as a way to tell the prospects “this is important and I’m making the trip to say so.” As she was up in the ranks too, as a Managing Director on Wall Street, she was a player for real and the students knew this and were thankful she was to make the trip.

The day-long interviews would take place and at the end of such, the team would gather and chat about who they think should get the ‘Holy Grail’ of an invitation for a second round back at the corporate headquarters in Manhattan.  For those that got this invitation, they were on their way! Large attrition happened in the first round but of the few selected for the second, they had a good chance of receiving an offer.

The day of the second round interviews in NYC was where you’d meet a good cross-pollination of members of the organization and get a better picture of what each of them did.  This Managing Director was interested in watching how the candidates would navigate the day in the city and their introductions around the office.  In particular, though, and unbeknownst to the candidates, one of the most important interactions and moments of their day was navigating through reception.

She never told them this or qualified it in any way, but for her it was one of, if not the, most important part of the day’s screening.  She’d watch each and every candidate and their interactions with the person or people at reception and carefully register how the candidates treated those individuals behind the desk.  If there was any sense of less than stellar treatment that potential candidate, their potential just went away in the moment. they’d still go through the machinations of the day’s plans, but an offer would never then come.

Any sign of dissent, disrespect or condescension to the reception staff was a death knell for a candidate and she would wield this without any elasticity no matter how well the candidate ‘nailed’ their second round day!  To her it was an interpolated measurement of how that candidate, if hired, might be in interactions with clients, customers or staff alike, and for this Managing Director, if one treated anyone with any sort of that demeanor, home they went.

Her reasoning was that everyone is on their “best behavior” when meeting with the people they think are important in the moment.  She wanted to see, in sort of an organic way, that there was no variation in their treatment of individuals they were to come in contact with, no matter how low or high in the pecking order, real or perceived.  This was her baseline measurement; no matter how good the rest of the day to be, this was the foundation in her measuring the emotional IQ, social graces and moral fiber of each and every candidate and while it was never the final decision to hire a candidate, it was ALWAYS evidence for the decision not to….

When Does the Interview Actually ‘Begin?’ Part 1

Watch what & when you speak!

Watch what & when you speak!

As we approach nearer the end of the spring semester, graduation looms for the nation’s college seniors.  This leaves many new potential entrants of the job market starting to examine and prepare for this annual transition and individual rite of passage.

The impending interviews will be out there waiting for many that have started to plant some seeds in their job search.  With that, the talk about when and where the interview actually begins becomes a topic for many career professionals and pundits.  Many say it is when you arrive the obligatory 10 or 15 minutes early before your slated time-slot.  Some say it’s once the handshake has taken place and a welcome into the office has been given. Many theories and opinions are bandied about.

Frankly, while all can be ‘true’ for the interview proper; the actual sit-down, face-to-face with your interviewer, the ‘rules’ for such, can be a bit misleading.  Anything that transpires within the actual framework of the interview, no matter how good, can be undone in a heartbeat after such when the employer starts to put in a little time to research your candidacy, with intent or not, and what you need to understand is that as a new job seeker, and for the future, your interview definitely does not start when you show up for a meeting! What many people fail to realize is that interviews begin even before the moment of contact is made with an organization as evidenced by the anecdote to follow.

When I was Director of Recruiting and Employer Relations for Mount Holyoke College’ Career Development Center there were many instances, but one in particular, when this really came to light.  We had a great recruiting program and many organizational and corporate ‘heavy-hitters.’ On this given day, one of the recruiters, who was from PriceWaterhouseCoopers, was up from NYC for a day of interviewing on-campus.  He had a full-day’s roster and was ready to vet some aspiring students.

In hearing he was to be on-campus for the day, his sister who was in the area and also happened to be an alumna of Mount Holyoke, had agreed to grab lunch together during his interviewing schedule break.  On a full-day 12 to 13 interviews could be conducted by a recruiter and our campus’ recruiting program was also open to other colleges in the area as we shared opportunities collaboratively.

On this day, like many other days, an aspiring senior from one of the neighboring institutions was on the interview roster and he just happened to be scheduled for the 11:30 slot just before the lunch break.  He did all the proper things for his interview. Was appropriately dressed, researched and well-prepared.  Was even about 20 minutes early before his interview and was planning to sit quietly and wind-down, which he did.

At 11:30, he met the interviewer, went in and ‘hit it out of the park!’  Great interview!  Great candidate!  Seemed really interested and knowledgeable and in addition, one who really wanted and was willing to learn.  Perfect, right?  The interview ends, he thanks his interviewer and off he goes as is practice.

In the interim, as the interview was being conducted, the PWC rep’s sister had also come a little early to meet her brother for lunch. While sitting there, she saw the candidate come out of the office and she hasked her brother, “did you just meet with him?”

He said, “yes, great, great candidate. Really nailed it.” “Why?”

Then she told him….

What no one realized at the time was that while he, the candidate, was walking across campus to get to the career center for his interview, on-time yet, he was chatting with his friend the whole way.  During this ‘chat,’ he had nothing good to say about this particular organization or the field in general and was just complaining the whole way about having to ‘work the machine.’
As she was scheduled to meet her brother for lunch and, also heading over early, she happened to be right behind this candidate AND his friend listening to the whole conversation along the way! She didn’t realize the context or the connection in the moment and he was unaware that forces in the world are indeed around him.

So, when she saw him come out of the interview, she connected the dots and put it all together; guess what she told said recruiter?  Yep, you guessed it!  She relayed all the negativity coming out of him that she heard on the way over to the interview.  Sadly, as great a candidate as he was, his chances of joining with that organization ended in that very moment!

Needless to say, he never did get that role or join PriceWaterhouseCoopers back then.  Sadly, also, was that he never knew the reason why an offer nor a continuation of consideration was not extended as many employers, even more so now, are reluctant to say anything in terms of feedback or criticism.

I thought this was a ‘teaching moment’ (I really dislike that term/buzz phrase) so I did later follow up with him to try to offer some clarity on the issue and the circumstances in particular which he was both oblivious to and very thankful for.  If nothing else, I am confident that he realized that the process can be much larger than it seems and the ‘six-degrees’ of separation are out there, watching you, working either with you or against you.  It’s up to you to decide how much help or hindrance they are to be though as every action, motion and on-line post is being watched and part of the over-all evaluation!

To all the aspiring new graduates, recent graduates and Millennials in general, keep the path traveled well-groomed and clean behind you as it will clear what’s in front of you too!

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The Buzz Words are Killing Me!

Overheard from the planet, umm, table next to me recently while sitting at a café; 

Academic Buzz Words

Buzzwords of Academia

“Often I see a common core representation of the information exposure delivery model with an achievable outcome of deliverables that best fits our pedagogy in increasing students’ knowledge of self and of work and learning options. These best practices in increasing student’s understanding of hegemony in the process of engaging incoming students in major exploration prior to their arrival on a college campus and allowing us to blend the marginalized into a better acknowledgement of cultural acceptance and awareness…”

Huh?  I could feel the headache starting to come on…. 

I was, in fact, minding my own business for the most part, but the unintelligible pretension next to me was too much to ignore so I started to tune in.  On an intellectual level I understood each and every word.  I was able to process what was said; “dog,” “staircase,” “banana,” each word I knew, but while understanding such, when strung together, what the hell did I just hear?  What are you meaning to say?  It makes absolutely no sense!  Is it even English? 

So, it got me to thinking as I live in a college town and these sorts of discussions are pretty commonplace.  Enough so, that it’s almost the norm and it’s easy to forget what simple, normal, regular, refreshing laymen’s speak is like.  I looked around a bit and actually found there’s a coined term for this alternative form of English; “Academese.”

“Academese” – An artificial form of communication commonly used in institutes of higher education designed to make small, irrelevant ideas appear important and original. Proficiency in academese is achieved when you begin inventing your own words and no one can understand what you are writing or saying (as defined by the “Tameri Guide for Writers”).  A “new language” used to communicate amongst each other that is so patronizingly littered with industry jargon, that it can only elicit two possible responses; the quizzical head-shaking of one who hears it, doesn’t get it, and feels they may be missing something, OR the nodding of heads in Jim Jones like, ‘drink-the-Kool-Aid,’ admiration by the very loyal followers that commit to such.

Now let me just qualify that this writing is in no way meant to be a condemnation of the academic institutions in our nation, nor those that work within.  Bear in mind that it is written somewhat tongue-in-cheek, and that this may be seen as an attempt to take away people’s ‘boxes’ that they like to work within, but there is cause for something to think about.  What’s said and communicated in the academic ranks today is a far different way of speaking, literally a different form of communication than in the ‘work place’ of America. 

This may not be ‘news’ as it’s really nothing new, but what IS new is how divergent in recent years the language chasm has evolved?  Realizing this, and that it is our nation’s preparation of a new generation for the work force, does bring to mind the question, are the college grads indeed being best served by those who steward?

David Foster Wallace is quoted as saying;  “I regard Academic English not as a dialectal variation but as a grotesque debasement of Standard Written English, and loathe it even more than the stilted incoherencies of Presidental English… or the mangled pieties of ‘Business Speak….’  and in support of this utter contempt and intolerance I cite no less an authority than Mr. G. Orwell, who 50 years ago had Academic English pegged as a ‘mixture of vagueness and sheer incompetence’ in which ‘it is normal to come across long passages which are almost completely lacking in meaning.’”  – Harper’s Magazine, April 2001

Time in college & university is frequently some of the most intellectually stimulating years of one’s life.  Unfortunately, it also means navigating an exhausting and expansive gauntlet of ever increasing pretense and jargon that is a verbal exercise of intellectual leap-frog, if you will.  Let’s examine a few of the now ubiquitous linguistic words & phrases of the academic elite, in no particular order;

“Giving 110%” – When you hear this said, you’re basically hearing someone yelling that they’ve failed 3rd grade math!  Effort’s certainly measurable but 100% is everything!  You can give no more!  Your ‘everything,’ no matter what it consists of, is 100%, that’s it!  Such a cliché expression and because ‘everything’ is ALL you can give, if you’re claiming it, you’ve essentially duped someone into expecting less so that anything more can be perceived as that ‘110%!’  If that’s the case, you’ve still only given, at most, ‘everything,’ or 100%!  Even if you were to clone yourself, then you’d be expected to give 100% x 2.  At 110% you’ve then failed by 45%.  See the maths!?

“Reach Out” – this has become a mainstay in the language of wanting or needing to include others.  Jargon for, “let’s set up a meeting” or “let’s contact this person.”  Just say that.  Use your words people! 

“Leverage” – This is the granddaddy of all when it comes to nouns converted to verbs, second only to Facebook as in, ‘facebook me!’  ‘Leverage’ is sweepingly used as a pseudo-verb to describe how manipulation can be applied to a situation.  Should be a noun and remain such.

“Think Outside the Box” – This is a ridiculous and overly used phrase coined by the consulting industry and then adopted by academia long after it had already become cliché.  No one thinks ‘inside’ the box anymore!  They’re not allowed to!  This tired cliché means to approach a problem or situation in an unconventional fashion.  How about this?  Just think!  Get rid of the box!!!

“Best Practice(s)” – Ugh!  I can’t go an hour without seeing or reading about someone asking for best practices!  This refers to a method or technique that is supposed to deliver ‘superior results’ compared with other methods and techniques.  But who knowingly uses ‘mediocre practices’ and who defines what’s ‘best?’  Singularly one of the most pompous linguistic confections sprinkled over the industry.  Particularly annoying is the fact that it flows like cocaine in ‘Tony Montana’s’ house in the movie “Scarface.”

“Deliverables” – Deliverables?  Really?  How and when did this become the term for a finished product?  Granted, it does sound sexy in the meeting; “why yes, the student deliverables are in the final stages.”  Proposals, workshops, brochures, whatever the case may be, just say what you mean instead of trying to make it sound more important than it is.

“Multi-Tasker”Let’s give this one its LONG overdue resting place.  Multi-tasking is doing a lot, poorly.  Simple.  Sadly, it’s used waaay too often as a badge of honor; “I’m so busy but I’m multi-tasking to get the job done.”  In saying such, you’re telling people two things; 1) that your time management is essentially poor so you’re scratching at a lot of things at once, and 2) you may be ‘getting a lot done’ but nothing particularly well done!  No matter the accolades for your heroic undertakings, quantity kills quality.  This phrase really needs to be sent to the dust-bin.

“Empower” – Everything and everyone is always being ’empowered.’  Sounds good on the surface but what’s not realized is that this overly used verb basically says “you’re allowed do a little bit of this, but I’m still in charge here.  I am empowering you.”  Essentially tasked by someone above you in pay grade when they would like you to do a job of some importance. It’s also called the ‘most condescending transitive verb’ ever.  If ever you hear this platitudinous request directed your way, duck, ’cause you’re being talked down to but you’re NOT supposed to realize such….

“Irregardless” – This is the only ‘word’ on this list that isn’t actually a word!  Please; if you mean ‘regardless’ or ‘irrespective,’ say such!  All too often, these are now combined, so much to the point that somehow this bastardized amalgam of the English language seems to have made a place in our vocabulary.  Once, at a campus-wide meeting, I listened to the Dean of the School of Education let this one fly in the presentation.  No one said anything but you could hear the collective gasp!

“Buy-In” – This means agreement on a course of action.  Sadly, it is laced with a disingenuous undertone.  Notes David Logan, professor of management and organization at the University of Southern California’s Marshall School of Business: “Asking for someone’s ‘buy-in’ says, ‘I have an idea.  I didn’t involve you because I didn’t value you enough to discuss it with you.  I want you to embrace it as if you were in on it from the beginning, because that would make me feel really good.’”  

“Cultural” – Sure, “cultural” is already a relatively common word, but academics tend to let it flow as freely as a Porsche on the German Autobahn.  Presumably, this is because they want their oft-captive audiences to think them ever so worldly and knowledgeable.  Its use is never ending as a shameless inclusion and plug; “we’re off for a cultural meal!”  “I have a cultural meeting to attend.”  “The get together was so cultural in nature…!”

“Dichotomy” – The ubiquity of “dichotomy” understandably happens due to its near-universal relevance as conveniently it can be made to have context in anything & everything.  Every class and degree path guarantees studying at least one!  That being said, the good thing is that once you’re done with your degree and have graduated, you’ll not hear the word again and can forget it exists. 

“Diaspora” – As a concept, it is entirely necessary for students to understand the social, political, anthropological, sociological, psychological, geo-political and economic elements of the word and how it relates to the world around them.  Just don’t confuse it with ‘diorama’ as the art majors have a hold on that one!

“Empirical” – Visible, tangible, simple as that!  No matter one’s major, he or she will likely encounter “empirical” over and over and over and over and over and over and probably over again until you’re using it everywhere unbeknownst as we do in the word “like;” “hold on, I’m going to get my empirical example of a sandwich.”  Granted, it can be an essential component of debate and rhetoric, but would it kill professors to use a few synonyms for variety’s sake?

“Hegemony” – There exists no aesthetically sexier term than “hegemony.” But college students know all too well that even hotness with a touch of Marxism gets tiresome after repeated exposure, especially if it keeps hammering out the exact same points.  We get it!  (Wikipedia definition) “Cultural Hegemony describes the domination of a culturally diverse society by the ruling class, who manipulate the culture of the society — the beliefs, explanations, perceptions, values, and mores — so that their ruling-class worldview becomes the worldview that is imposed and accepted as the cultural norm; as the universally valid dominant ideology that justifies the social, political, and economic status quo as natural, inevitable, perpetual and beneficial for everyone, rather than as artificial social constructs that benefit only the ruling class.”  Huh?

“Collaborate” – If your department head or supervisor says ‘you need to collaborate,’ they are telling you, without telling you, that they are not entrusting you on you own to handle the task at hand and there remains better or more credible sources elsewhere so “reach out” (see above) and get them involved!

“Marginalized” – Marginalized and education walk arm-in-arm on the way home every night.  Like plenty of other terms highlighted here, few will deny that “marginalized” doesn’t have its place at the table too.  The fringes of society should be heard and have a place but with the frequency of its application, students also have the right to hear the idea relayed with different words, and there’s a numbness growing to its use as ‘everything is now in the margins.’

“Pedagogy” – Good luck getting those first-years (remember, “freshman” is a tired, old anachronism) to listen to anything attached to this in a sentence.  While it actually sports a simple, straightforward definition; one more easily conveyed using layman’s terms, people will spend more time wondering if the second ‘g’ is pronounced ‘gee’ or not?

Very few classrooms, not to mention the institutions themselves, around the nation provide effective career readiness curriculum and understanding that actually demonstrate career decision-making models that show students how to analyze, evaluate, decide, set career plans while in the midst of their studies and then tangibly put them into action. There is a huge gap, a chasm if you will, between academic institutions and what they provide, and what the employment market on the other side of the fence is actually looking for? 

The interesting thing is that the institutions don’t see this or see it in varying degrees of acceptance and, as the saying goes; ‘they don’t know what they don’t know?’  The language, as mentioned in this writing, is part & parcel to the divide.  You might even say “empirical” evidence, from the list above. 

People don’t communicate like this off campus, after graduation.  Not recognizing such shows a great anachronism in the teaching, the preparing of our nation’s youth, the college grad, for their next endeavor; adulthood and the employment that comes packaged with such. 

Until ‘life after college’ connection permeates every department and academic major on the nation’s campuses, this divide will be evident and students leaving with their degrees in hand, wet-behind-the-ears being told, “You’re going to be great!  Do great things!  You’re you!” and other such cliché and empty accolades, the divide will continue in its evidence and the students, now graduates, will be looking back asking “why did I pay for that!?    

So the next time you hear someone mentioning the need to “reach out,” “touch base,” “shift a paradigm,” “leverage a best practice” or worse “join a tiger team,” please kindly lean in and tell them to ‘do it!’  Just don’t let them say they’re doing it!

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